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FAQ

Q)  I created an account to shop at Barnacle Kove, where did my account information go?
 
A)  We have decided it is not necessary for you to have an account to shop with us as it was causing too much confusion.  We do not like to shop where we are forced to set up an account & try to remember yet another password either, so we removed this option altogether. Now you can shop til you drop without worrying about passwords! 
 
Q)  Why must I provide an email when shopping Barnacle Kove?
 
A)  We require an email so that we can send you an order confirmation & shipping details.  We DO NOT share, sell, or provide your email to third parties other than the shipping carrier so that you get an automated notification that your order has been shipped.  With today's world of mobile devices, if you prefer not to have these notices sent to your iPhone, Blackberry, etc., we suggest using a gmail, hotmail, or yahoo account that you only use for shopping, one that is not being forwarded to your mobile phone.  Email is our only way to connect with our customers if we should have a problem processing or shipping your order.
 
Q)  What about my Reward Points?  Since I can no longer create an account with you, have I lost my points that I have already earned?
 
A)  You still have the points you have earned.  We are tracking them for you & will notify you of your reward point balance stamped on every invoice packed in your shipment.  You can choose to redeem when you reach the first redemption level or continue earning until you reach the next level.  There is a form to use for redeeming your points on the "Rewards Program" page.  We are opting to use the manual method for our Rewards Program so that none of our customers have to create an account to participate.  If, at any time, you would like to know your Reward Point Balance, just drop us an email & we will be happy to look it up for you.  Simply give us your Last Name & your City, State [Country for International Customers].
 
Q) I have tried changing the quantity of the products I want to purchase but it will not change the number. When I try to log out & come back later, it just keeps putting more items in my cart ... why?
 
A)  You will see three boxes in Orange along the bottom of your shopping cart:
       1 - "Continue Shopping" - takes you back to the previous item you added to cart
       2 - "Update Cart" - after changing quantity, removing items, etc. click this button to see the changes take place
      3 -  "Proceed to Checkout" - when you are satified with all items & shipping options, click this button to continue checkout where you will have a choice of payment options including PayPal, Google Checkout, or an online credit card.
 
Q)  How can I see what my shipping options are without giving all my address information first?
 
A)  In order for our cart system to calculate shipping cost, it must know where the package is going & what the total weight is.  You can see an estimate before "proceed to checkout" by entering your zip code to the left where it says "Calculate Shipping" then click the Orange "GO"button.  Once you click "go" it will display your city/state & a toggle switch to see all options.  [Note:  Our shipping estimator does not work for International destinations.  International Customers can see estimates by proceeding to checkout & entering their Postal Code in the "ship to" area.]  You will select the option once you "proceed to checkout" after you have filled in your billing & shipping information.  Default selects Smart Post but you can click the radio button for any of the options shown to select your shipping method.
 
Q)  How do I know when my order qualifies for FREE Shipping?
 
A)  There is a banner above your cart contents on the "view cart" page that will count down how much more you need to spend to qualify for Free Shipping.  It will also show up as a shipping option to select when your order qualifies.  Example of what the banner will say:  Only $18.24 more for FREE SHIPPING!  Remember, if you use a Discount Code, this will increase the minimum requirement for Free Shipping.  [If you spend the required $75.00 then use a $5.00 discount, you have now reduced your balance to $70.00 & will need to add $5.00 more to qualify].  You can enter the Discount Code on the "view cart" page so that it is already accounted for in the calculation.   
 
Q) Why must I enter credit card information if I am using Google Checkout [or PayPal]?
 
A) You do not have to enter this information unless you are using a credit card. When you select PayPal, it will transport you to your PayPal login page to complete your order when you press the "Checkout" button.  With Google Checkout, you do not enter credit card info, just click "Google Checkout" at the very bottom of the page.  If using a credit card, select "Online Credit Card", enter your card information, then click the orange box near the bottom that says "Check Out".
 
Q) Why must I enter the 3 digit [4 digit for AMEX] number when I check out?
 
A) Being an online merchant, we are unable to swipe your card with a terminal like in physical stores or ask for a picture ID.   This insures that you are the one with the card in your possession & helps prevent fraud. If this number does not match or your billing address does not match what the bank has on file for you, the order will fail to complete.  This is to protect our customers as well as ourselves from being victimized by fraud.  We never see this number, we are only notified rather it matches bank records or not.
 
Q)  I am from the UK & would like to purchase some Ocean Potion Continuous Spray products.  Why can you not ship these to my country?
 
A)  All of the continuous spray products are labeled ORM-D [Other Regulated Material - Domestic] which means they are considered by the U.S. Department of Transportation as a hazardous material that can present a low risk of hazard during shipping due to their contents being under pressure [especially at high altitudes].  They can only be shipped ground method within the USA.  We apologize to our international customers, however, we are committed to the safety of our carriers and the public in general.  US Customers MUST select FedEx Home Delivery which is our ground method of shipping.