Barnacle Kove
[Ocean Potion® SunCare] [Mosquito Repellent] [Beach Bags]
[Mexitan Chemical Free SunCare] [Zinc Oxide]
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CONTACT INFORMATION:
Write to:  

Barnacle Kove
PO Box 367126
Bonita Springs, FL  34136
USPS Priority Shipping We use Priority for Quick Shipping.   Also FedEx Ground.
For Questions regarding an order: sales@barnaclekove.com
For Comments or other information: info@barnaclekove.com
Feedback & Comments from others: Feedback
Fax - (239) 947-0778 Phone - (239) 947-1327 (ask for Barnacle Kove)
We've taken every precaution to assure a safe & secure shopping experience at Barnacle Kove.  We fight Fraud!   For your protection, we require the 3 or 4 digit security code (CVV2) from the back of your credit card.  Since on-line shoppers' credit cards are not physically present, this is to insure that your card is in your possession & no one else is using your credit card!   Our shopping cart does not record this number ... simply tells us if it matches the credit card or not.  Our shopping cart is secured by VeriSign© ... a trusted name in e-commerce.

If using PayPal, please read before placing your order:  PayPal Instructions
Fraud Protection

Our Privacy Policy:
We will NEVER sell, trade, or divulge any of your personal information to any third party EVER.   This information belongs to you, the consumer, & we respect your privacy!  We use this information only to complete your order and to keep you informed of changes to our site or to offer you specials on our merchandise, NEVER from a third party.  Our aim is to offer you a safe & secure place to shop for great products.  We want you to be a satisfied shopper who will return because of our products & our outstanding customer service.

SHIPPING INFORMATION:
U.S. Shipping: Barnacle Kove's products will be shipped by US Priority Mail (2-3 Days) with delivery confirmation.  This service starts at $5.05 for the first pound to many states ... as little as $2.00-$3.00 per additional pound depending upon destination as of January 2010. [See priority chart at Postal Service's website: www.usps.com - our zip code is 34136].  We have found that the difference between Priority & Parcel Post is minimal & we like our customers to receive their packages quickly.  We ship Priority packages daily around 3:00 pm EST Monday through Friday [excluding Holidays].  Orders placed by Noon EST will most likely be shipped same day, although we reserve the right to a 24 hours processing time.  Remember, USPS does not deliver on Sundays or Holidays.  Please allow 5 business days for delivery.  FedEx Ground is also available & MUST be used for continuous spray products, however, rates tend to change daily.  Our shopping cart will calculate shipping before you are required to fill out billing information, however, ship to information must be entered in order for our cart to calculate per destination.  We charge a modest  $1.00 handling fee per order on both methods so you will need to add $1.00 to the calculated shipping cost for either USPS or Fed Ex Ground.  Minimum shipping/handling charge starts at $6.05.

Large orders will be shipped via FedEx Ground (which may take longer than 3 days).  Our scheduled FedEx Ground pickups are on Tuesdays & Fridays.  Express shipping (excluding beach towels) is available upon special request for an additional charge (depending upon weight & size of package). Because of time differences & other circumstances, we cannot always ship overnight which is why we do not offer Express as an option on our shopping cart.  It's best to call or email before placing your order if you want to request Express.  Please keep in mind that UPS & FedEx do not ship to PO Boxes, so you must use a physical address for delivery destination.  Once an order is completed, you will have agreed upon the shipping & handling charges that are calculated by our shopping cart. 

**** Note:  Ocean Potion Continuous Spray [new for 2008] has shipping regulations [ read details ] considered as ORM-D & cannot be shipped overseas.  Packages including Continuous Spray MUST BE Shipped via FedEx Ground.  You MUST select FedEx as shipping option ... additional charges may apply if ground method is NOT selected. ****

Int'l Shipping:  We ship outside the USA but it may take a little longer to receive your package.   We must use a method that is traceable in order to protect our customers.  In an effort to become more "International Friendly" we now offer USPS Global Priority (6-8 days) for countries that accept Global Priority.  Flat Rate Global Priority is available, however, the products ordered must be able to fit in the Special Flat Rate Priority Box & weigh less than 10 pounds (Example:  Up to 12 sunscreens [8 oz.] can fit or up to 4 Aloe Vera Lotion 20.5 oz bottles) for a Flat Rate shipping fee of $42.00.  International handling fee is $2.00 per order & is included in the rates below.  Special handling & preparation of Customs Forms are required for international shipments.  Customer is responsible for charges incurred by Customs, if applicable.  Please check with your postal service before ordering.

**** Note:  Ocean Potion Continuous Spray [new for 2008] has shipping regulations [ read details ] considered as ORM-D & CANNOT be shipped overseas.   Must be shipped via ground [available in USA only]. ****

Global Priority Rates:

1 pound = $25.00
2 pound = $30.00
3 pound = $35.00
4 pound up to 10 pound = Flat Rate $42.00
over 10 pounds, please inquire via email & include your Postal Code for estimated cost.

Known countries that accept Global Priority include: Australia, Great Britain, United Kingdom, Germany, France, Italy, Spain, Sweden, Ireland, Canada, Jamaica ... Check with your postal service.  Additional shipping may be charged for countries that do not accept Global Priority.

Handling Fees:  We charge a modest $1.00 Handling fee per order for domestic destinations [International handling fee is $2.00 per order].  Shipping fees are automatically calculated by our shopping cart based on total weight of package.  U.S. deliveries include Delivery Confirmation (+ 50 cents).   Why do we charge a handling fee?  It helps to offset the cost of credit card processing, packing materials, staff, etc. so that we can keep our prices affordable.  International packages require preparation of Customs Forms & Special Handling.

To view priority shipping rates CLICK HERE Our zip code is 34136 if you'd like to do an estimate yourself.  Keep in mind that the Fluid Ounce is what is INSIDE the bottle ... this does not include packaging.  An 8 oz. bottle of sunscreen may weigh 10-12 oz. for total weight.  Our shopping cart will do this for you ... you will need to enter your "Ship To" information ... we only ask for credit card information after you are satisfied with your total & proceed to part II of our Checkout Process.

PLEASE NOTE:
(All prices are in U.S. funds)

Barnacle Kove products are billed to: Barnacle Kove
(We ship worldwide - We Accept Visa, Mastercard, Discover, & American Express through our secure shopping cart & phone, fax, or mail orders.) 
PayPal accepted for verified customers.  Please review instructions before placing your PayPal order.  PayPal has now been integrated into our shopping cart.


Note: We accept checks (Made payable to: Barnacle Kove) for mailed orders but there is a hold on shipping until the check has cleared the bank.  (Usually 7-10 days.)  You may also order by Fax: Just shop using our Shopping Cart, at "Checkout" you can print screen. Fill out shipping & payment information then fax to: (239) 947-0778

SALES TAX:  Sorry, all sales delivered within the State of Florida must include 6% sales tax.  There is No Tax on shipping fee.

RETURN POLICY: We pack our boxes with care but we all know how brutal the USPS can be at times!  So we will replace, at no cost to you, any item that arrives at your door broken or damaged.  Please notify us immediately by email ( sales@barnaclekove.com ) regarding damaged merchandise.  Damage Claims must be submitted within five (5) days from the date you received your package [as shown by the Delivery Confirmation].  Please make a copy of your shipping invoice, circle the damaged item, include a brief description of damage, and mail the original shipping invoice to the address below.  If your receipt is too messy or wet, please place it inside a ziplock bag.  We cannot send replacements until ORIGINAL SHIPPING INVOICE is received.

Barnacle Kove
PO Box 367126
Bonita Springs, FL  34136


PLEASE NOTE: New Return Policy for Ocean Eyes sunglasses
Due to Manufacturer's requirements, any claims for damage or defects must be mailed to Barnacle Kove.  Damaged or Defective sunglasses MUST be returned with tags attached & stickers on lens for replacement.  Returned sunglasses without tags/stickers are subject to a 20% restock fee.  The Manufacturer has demanded that we return defective sunglasses to them so that they can determine the extent of damage/defect before issuing us credit.

Our goal is to maintain satisfied customers ... PERIOD!  Therefore, if you are not satisfied with your purchase, we will refund your purchase price (less shipping) if items are returned in their original condition (unopened/not used/tags attached, please) within 30 days. We reserve the right to deduct 20% restock fee from your refund if we feel returned items have been used.  Items returned after 30 days cannot be credited to your charge card.  Returns beyond the 30 day grace period will receive In Store Credit Vouchers.  Please include the original shipping invoice with returned item & write a brief description of your reason for dissatisfaction.  No refunds after 60 days. 
ALL SALES FINAL ON CLEARANCE ITEMS

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Thank you for your order!

See you later, Alligator!!

        Hurricane
 
Wish us Good Luck during our Hurricane Season!!